Last weekend Paperless Post sent 6 ‘posters (our new name for members of the Paperless Post family — what do you think?) to the 2011 Gotham Ruby Conference, (GoRuCo) and I was happy to be one of them. I’m lucky to work for a company that understands the value of professional development and GoRuCo is [...]
Monthly Archives: June 2011
Welcome to the Paperless Post User Support Jungle
Just A Typical Day In The User Support Room Often times “user support” means “customer service.” It makes you think of a vast room filled with headset-equipped representatives answering phones, responding to emails, and reading directly from a manual. These support teams may be completely detached from the rest of the company (perhaps in another country) and [...]
Posted in Inside the Paperless Post Offices, Paperless Post Tagged Aya, Contact Us, Customer Service, Fern, Help, JavaScript, Jungle, Lenny, Monkeys, Paperless Post, Support Comments closed
